The Tin Cupboard wants to ensure that your online experience is quick, easy and enjoyable. Our shipping methods and policies are designed to ensure that your items reach you as quickly as possible.
All orders have a processing time of 24-48 hours and delivery is between 5 – 10 working days. Orders made over the weekend will be processed on the first business working day. We will work on reducing this processing time where possible, during public holidays and the holiday periods, these times may vary.
We deliver Australia Wide.
- $9.95 for orders under $99
- FREE for orders over $99
- $19.95 for express postage
Postage will be made through Australia Post and will include a tracking service. If for some reason there is a delay with delivery of your order we will communicate this within 2 working days, and communicate a delivery time frame.
Lost or Undelivered items
If a parcel does not arrive or is damaged upon arrival please notify us via email thetincupboard@gmail.com and we can place an inquiry with Australia Post.
If Australia Post have your parcel registered as delivered it is the responsibility of the recipient to place an inquiry with Australia Post as per the Australia Post Guidelines.
International Shipping
When ordering from thetincupboard.com, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; The Tin Cupboard has no control over these charges, nor can The Tin Cupboard predict what they may be.
Customs offices in some countries may require the importer of record to provide identification before releasing the shipment.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.